IT TEAM SUPPORT

Advancement Services's IT Team manages the support of hardware (equipment) and software (in additional to CADENCE).

-Service requests (fixes, imports, access isses) are entered as HelpDesk tickets.

-New development is coordinated through data governance and iterations planned through bi-monthly PBIs.

-See a list of team members (and their photos).

 

Need Help?

- Fill out the Form (This same form is available inside Cadence under the tab 'Training & Support')

- Need a person? Try Chasity Wint: 864-656-9979, DARHelpDesk@lists.clemson.edu 

- CCIT HelpDesk: 864-656-3494 for issues with your Clemson password.

Onboarding New Employees/Auxiliary Users:

To info IT Team that a new new employee is coming, select 'Onboarding' on the HELPDesk Form: http://forever.clemson.edu/help 

CADENCE Onboarding (for THE New employees)

 

training:

Cadence Intro Training (video)
Solicit Code and Anonymity Policy, Procedures
Search process documents in the CADENCE Documentation Library
Search for your team's Data Steward

 

reports:

Search reports in CADENCE
Click here to be redirected to the archived dashboard reports.