Service EXPECTATIONS
IT Team does not provide 24/7 support. Our standard office hours are M-F 8am - 4:30. We follow Clemson University's list of holidays/closures.
Most IT Team members are 100% remote; however, the IT Support Team members that manage equipment have office space in 110 Daniel and TigerPark for meeting with users and sharing equipment. We do NOT schedule in-home office visits or meet in satellite locations like CU-ICAR.
IT Help tickets are prioritized based on details provided in the submitted form. Most queries are created within 48 hours.
NOT SUPPORTED AT THIS TIME
Integration with Unapproved Ancillary Systems
Troubleshooting Errors with Data/Processed Outside of Cadence
Online Surveys
Online Calendars
Web Design/Redesign
Email Design
Gift Management Reconciliation/Balancing