Self-Service Station

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Service Hours/Limitations

- IT Team does not provide 24/7 support.

- Our standard office hours are M-F 8am - 4:30.

- We follow Clemson University's list of holidays/closures.

- Most IT Team members are fully remote; however, the IT Support Team members that manage equipment have office space in 110 Daniel and TigerPark for meeting with users and sharing equipment.

- Support staff doea NOT schedule in-home office visits or meet in satellite locations like CU-ICAR.

- IT Help tickets are prioritized based on details provided in the submitted form.

- Most queries are created within 48 hours.



- Integration with Unapproved Ancillary Systems
- Troubleshooting Errors with Data/Processed Outside of Cadence
- Web and Email Design
- Gift Management Reconciliation/Balancing