Development Intranet - Self-Service Connecting - Development Intranet

When away from campus, try the methods below to fix Internet connection issues like WiFi connected but no Internet connection, router not connecting to Internet, internet connected but not working, and so forth.

1. Restart Your Computer - Restarting computer can often fix many issues you are encountering. When your computer suddenly has no Internet connection, you can click Start -> Power -> Restart to reboot your computer.

2. Check Internet Connection with Another Device or Try to Access Other Websites - If you get an error when visiting Clemson's website, you can try to visit more websites to see if you can access them. You can also try another device to see if it can connect to the Internet. If the Internet connection problem only happens on one device, then you can focus on fixing a no Internet connection problem on that specific machine.

3. Restart Internet Modem and Router - Sometime restarting the Internet Modem and Router can fix many minor internet problems. Manually unplug your modem and router from their respective power sources. After a few minutes, you can turn on your modem and router again, and check if router not connecting to Internet issue is fixed.

4. Disconnect other devices in your area from the internet. This includes doing things like:
- Unplugging smart TVs.
- Unplugging Rokus, Apple TVs, other devices that make TVs smart.
- Turning off smart home devices like Amazon Echo and Google Home.
- Turning off your phones' and tablets' Wi-Fi.
- Disable the smart refrigerator’s Wi-Fi or make it forget the WiFi network.
5. Make sure that your computer system's updates are finished or paused.

6. Make sure all other file uploads or downloads are complete or paused.
• Check that your OneDrive, iCloud, and other cloud services synced to your device have finished syncing files too or pause their syncing process.

7. Check for Virus/Malware Infection - Malware or virus infection could make your computer work abnormally and cause Internet connection problem. Review your antivirus software to run a malware/virus scan for your computer.

8. Reset Your Router to Troubleshoot Internet Connection Problems - Soft reset: If you still can’t connect to Internet, you can perform a router reset. You can perform a soft reset by unplugging and plugging the Power Connector on the front or side of your router.

Hard reset: You can also perform a hard reset to restore the network to its factory settings. This would also factory reset your network name and password. You can press and hold the Reset button on the back of the modem or router for above 30 seconds to reboot the modem/router. Normally the Reset button is recessed on the back of the modem and router. You can use a pen or some other tools to press this button.
9. Move Your Computer Closer to the Router - The distance between the device and the wireless access point will affect the performance of WiFi connection. If your device is excluded from the wireless signal range, it can’t connect to the Internet. You can move your device closer to the router and try to connect again.
10. Contact Your ISP (Internet Service Provider) - If you still can’t connect to Internet or experience slow Internet speed, you can contact your Internet Service Provider for professional help.

Self-Service Station

CONNECTING

Troubleshooting Basic Problems with WIFI/Connection