Self-Service Station

Skip Navigation Links




The Advancement IT Team does not support phone installation, relocation, or number assignment. To request a new number or transfer a phone number, email Telecom Services explaining the request. For services with an associated cost, include an account string. 



Voice over Internet Protocol (VoIP), is a technology that allows you to make voice calls using a broadband Internet connection instead of a regular (or analog) phone line. VoIP service is managed and supported by CCIT.

Mobility is one of the primary benefits of using voice over IP (VoIP) devices. However, this benefit can complicate the effectiveness of 911 emergency services. Clemson University’s support of 911 emergency dialing from IP phones, soft phones, and extension mobility devices is safe and reliable when you are in the original location given to Telecommunications for that device and phone number.
The physical location where you will be using our service is required for 911 purposes.


To active VoIP, consent/affirmation is required: 

- VoIP service may not work during a power outage, or when the Internet connection fails or becomes overloaded.
- VoIP 911 calls may correctly connect to the PSAP, but not automatically transmit the user’s phone number and/or location information.
- VoIP customers may need to provide location or other information to their VOIP providers for their VoIP 911 service to function properly.
- VoIP customers should NOT dial 911 from a mobile Soft Phone (i.e. Jabber or WebEx Teams) device.


Jabber Softphone 

There is no physical phone set with this service.

For this option, we need to know if you would like Jabber set up for iPhone, android, windows, or Mac.

Contact Bridget Lewis, CCIT Network Community Support, to create your Jabber profile at or 864-656-7511.


Helpful Links

VOIP/Phone Support Portal Guide

VOIP/Phone Support Quick Start Guide

VOIP/Phone Support Voicemail Pin Reset

VOIP/Phone Support Voicemail Setup